Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?

Our estimated delivery time ranges from 4 to 28 business days, depending on your location. Please note that delivery times may be longer during peak seasons or due to unforeseen delays.

2. Do you ship internationally?

Yes, we offer worldwide shipping! We work with trusted logistics partners to ensure a smooth and timely delivery experience.

3. Is it safe to shop online at HDSneaker?

Absolutely! We prioritize your privacy and security. Your personal information will never be rented, sold, or shared with third parties. For more details, please check our Privacy Policy.

4. Can I modify my order after placing it?

Unfortunately, once an order is confirmed, we cannot make changes to items, sizes, designs, or addresses. Please double-check all details before finalizing your purchase.

5. Can I cancel my order?

Yes, you may cancel your order before it ships for a full refund. Once the order has shipped, cancellations are no longer possible, and you will need to follow our Returns & Refunds Policy to return the item.

To request a cancellation, contact us at support@hdsneaker.store as soon as possible.

6. Can I return or exchange an item?

We accept returns or exchanges within 30 days of delivery, provided the item is unused, in its original condition, and includes proof of purchase. However, we do not accept returns or exchanges for customer mistakes in selecting size, color, or style.

For defective or incorrect items, we will cover return shipping costs. Please review our Returns & Refunds Policy and Exchange Policy for more details.

7. What if I haven’t received my package?

If your tracking status shows as “Delivered” but you have not received your order, please:

• Check around your property, with neighbors, or at your local post office.
• Contact the shipping carrier for further details.
• If the issue persists, reach out to our support team at support@hdsneaker.store for assistance.

For any further inquiries, don’t hesitate to contact us—we’re happy to help!